No Output Sound

Problem

When playing a scenario or playing an event-triggered sound, you do not hear the output sounds.

Causes

There are 3 possible causes.

  • Case 1: The audio output is turned off ().
  • Case 2: The speaker button keeps turning off.
  • Case 3: No audio driver is set in the Audio settings or a wrong driver is selected.

Solution Case 1

  1. Click the speaker button to turn on the audio output.

    The speaker button turns light blue .

Solution Case 2

  1. Click the Audio config. button.
  2. Click the Audio settings button.
  3. If the audio output is turned on (), click the speaker button to turn it off.
  4. Select the appropriate device from the Output device drop-down list.
  5. Close the Audio Status window.
  6. Click the speaker button to turn on the audio output.

Solution Case 3

  1. Click the Audio config. button.
  2. Click the Audio settings button.
  3. If the audio output is turned on (), click the speaker button to turn it off.
  4. Select the appropriate audio driver from the Driver drop-down list.
  5. Make sure that the appropriate device is set in the Output device drop-down list.
  6. Close the Audio Status window.
  7. Click the speaker button to turn on the audio output.