• 1. Introduction
• 2. Frequently Asked Questions
  • 2.1. When I sign in to the portal, I don't see any project spaces. What should I do?
  • 2.2. I'm an administrator. What is the best way to provision resources to multiple users?
  • 2.3. Can I use a virtual desktop when someone else is using it?
  • 2.4. Why does my virtual desktop get disconnected after a period of inactivity?
  • 2.5. Can I map selected local drives on my computer to a virtual desktop?
  • 2.6. How do I create shared storage that can be accessed on Linux virtual machines?
  • 2.7. How do I mount Linux storage on a Windows virtual machine?
  • 2.8. If my workflow includes geometry, do I need to use graphics-accelerated instances?
  • 2.9. Can I change the name of a resource after it has been created?
  • 2.10. I read about Hpc6a instances in a blog post and would like to use one, but there aren't any in my Availability Zone. What do I do?
  • 2.11. Why do I get an error when I launch Discovery on a c6i instance?
  • 2.12. What are the recommendations for running performance benchmarks?
• 3. Resolving Common Issues
  • 3.1. Can't access the Ansys Gateway powered by AWS portal
  • 3.2. Can't sign in to Ansys Gateway powered by AWS
  • 3.3. Insufficient instance capacity when creating or resizing resources
  • 3.4. Resource creation is taking a long time
  • 3.5. Resource creation results in a 'Failed State' error
  • 3.6. Newly created resource stuck 'Waiting for services'
  • 3.7. Resource has been stuck installing applications for a long time
  • 3.8. Error when creating a resource: 'Unable to list VM sizes'
  • 3.9. Cluster stuck 'Updating' after being resized
  • 3.10. Can't launch a job on an RSM cluster
  • 3.11. Error: 'Services are currently unavailable, please try again later'
  • 3.12. Can't connect to DCS WebUI when DCS and optiSLang installed together
  • 3.13. Design point update results in an error
  • 3.14. Password expired when connecting to a virtual machine
• 4. Troubleshooting Autoscaling Cluster Workflows
  • 4.1. Debugging Application Installations on Autoscaling Clusters
  • 4.2. Troubleshooting Provisioning Issues for Autoscaling Clusters
  • 4.3. Troubleshooting Slurm Autoscaling Cluster Workflows (Non-HPS)
  • 4.4. Troubleshooting Autoscaling Cluster Workflows that use Ansys HPC Platform Services (HPS)
  • 4.5. Restoring a Connection to a Slurm Autoscaling Cluster
• 5. Known Issues and Limitations