Resolving Common Issues
Use this section to troubleshoot issues you might have when accessing or using Ansys Gateway powered by AWS.
- Can't access the Ansys Gateway powered by AWS portal
- Can't sign in to Ansys Gateway powered by AWS
- Insufficient instance capacity when creating or resizing resources
- Resource creation is taking a long time
- Resource creation results in a 'Failed State' error
- Newly created resource stuck 'Waiting for services'
- Resource has been stuck installing applications for a long time
- Error when creating a resource: 'Unable to list VM sizes'
- Cluster stuck 'Updating' after being resized
- Can't launch a job on an RSM cluster
- Error: 'Services are currently unavailable, please try again later'
- Can't connect to DCS WebUI when DCS and optiSLang installed together
- Design point update results in an error
- Password expired when connecting to a virtual machine