Log into a Linux account with administrative privileges.
Ensure that Ans.Rsm.* processes are not running.
Open a terminal window in the RSM/Config/tools/linux directory.
Enter the rsmunconfig script into the command line, as shown below:
tools/linux#> ./rsmunconfig -launcher
Run the script.
Note:
The uninstaller can only stop the service if it was started by and is owned by the user performing the uninstall.
If the service was running as a normal user account, this account may not have enough permission to stop and kill other users' processes running on the same machine. In this case, you may need root permission to kill those processes.