If you encounter any problems or other issues when working with the software, we encourage you to report them using our built-in support feature. To use it, please select Help | Contact Support in the main menu always. That way it is ensured that vital information about the current tool version, license configuration, the system environment, and potential error logs are made available to the support team.

Please enter a descriptive subject and a problem description in the upcoming dialog, in best case with a step by step reproduction scenario and additionally attached (example) project. The dialog will not send any information directly to the support but instead will open your favorite email client with a prepared email that you have to send after a final review. Important configuration and log files are by default attached as a zip archive to the prepared email. Note again, this archive does not contain any project data from your workspace. If the first attempt to launch your local email client fails, the support wizard will not try to launch it again next time but instead ask you to copy the prepared text to an email client of your choice - potentially web/browser based. The temporary location of the zip archive is opened as well for your convenience. In case you want to enable the original behavior again or want to disable it beforehand, just open the user preferences at Preferences | General | Support.