When a crash occurs, you can email an incident
report with supporting files to <support@ansys.com>
.
- Crashes on Windows
If a crash occurs when running on Windows, restart your project with the debug executable and reproduce the crash. You can find the debug executable in the installation path (sos_console.exe) or using the environment variable
SoS_debug_exe
. When you start this command from a terminal, you get the complete traceback and possibly even error messages that can occur before the log system of oSP3D starts.- Crashes in optiSLang integrations
If a crash in an optiSLang integration occurs, attach the file in the subfolder sos_log from the respective working directory to the incident report. For example, the
SignalMOP
node creates such a folder in project.opd/SignalMOP/sos_log.- Crashes in the ACT extension for Ansys Workbench
If a crash occurs in the ACT extension for Ansys Workbench, add a user environment variable named SOS_ANSYS_LOG and set the value to 1. This causes the ACT plugin to write a log file to %USERHOME%\AppData\Local\Dynardo\Statistics on Structures on Microsoft Windows, including any debug messages.