On Linux systems, if you encounter "transaction lock" error messages, you may not have root privileges. Log in as root and retry the operation.

If you have installed the new driver, rebooted the machine, and attached the dongle to the system, but the dongle is not recognized, confirm that the following file exists in the location below:

Windows: <OS drive>\Windows\System32\haspsrm_win64.dll

Linux: /usr/lib64/libhasp_linux_x86_64.so

If the file is missing, copy the installation's file with that name from the Ansys FlexNet driver directory to the required location for your machine's platform. Additional details are available in the appropriate platform section above.

SUSE 12 SP2 only: Version 7.9 of the dongle driver fails if the following commands were not issued before installing the driver:

systemctl enable aksusbd

systemctl start aksusbd