There are situations which require licensing-related information to be gathered for diagnostic and troubleshooting purposes. At times it may be necessary to provide this information to technical support.

The client-related diagnostic information can be gathered by using the Ansys Licensing Settings Utility. For more information, see, Gathering Diagnostics in the Ansys Licensing Settings Utility section of the Ansys Licensing Guide.

The server-related diagnostic information can be gathered by using Ansys License Management Center or by using the standalone gatherdiagnostics script.