Getting the 1901 Error Message

Problem

The following message is displayed during the installation:

"Error 1901. Error attempting to read from the source installation database. C:\WINDOWS\Installer\XXXXX.msi"

Cause

This error is a Windows error which occurs when the install file was not completely or correctly downloaded.

Solution

  1. Download the install file again.

  2. Check the size of the file you have downloaded.

    You can compare the size of the file to the size indicated in the kits to make sure it was correctly downloaded.

  3. Relaunch the installation.