Troubleshooting Ansys Account Issues

Below are some common issues that you may encounter when using applications that require access via an Ansys Account.

Issue	Solution
You have signed in to your Ansys Account, but see an error similar to the following:	This means that a subscription has not been assigned to you, or that the subscription that has been assigned to you does not include the application that you have launched. If you have an administrator Ansys Account, sign in to the Ansys Account portal at https://myaccount.ansys.com and assign a subscription to yourself. If your account does not have administrator privileges, contact someone in your organization who has an administrator Ansys Account, and request that an appropriate subscription be assigned to you.
You are unable to sign in to your Ansys Account.	If there is an issue with your credentials, click Forgot Password on the password screen to proceed with account recovery. If you have entered the correct credentials, but sign-in fails, the Ansys Account portal may be down temporarily. If you want to activate an Ansys Discovery subscription, you can activate it manually if desired. See Manually Activating Ansys Discovery Applications.

Issue

Solution

You have signed in to your Ansys Account, but see an error similar to the following:

This means that a subscription has not been assigned to you, or that the subscription that has been assigned to you does not include the application that you have launched.

If you have an administrator Ansys Account, sign in to the Ansys Account portal at https://myaccount.ansys.com and assign a subscription to yourself.
If your account does not have administrator privileges, contact someone in your organization who has an administrator Ansys Account, and request that an appropriate subscription be assigned to you.

You are unable to sign in to your Ansys Account.

If there is an issue with your credentials, click Forgot Password on the password screen to proceed with account recovery.

If you have entered the correct credentials, but sign-in fails, the Ansys Account portal may be down temporarily.

If you want to activate an Ansys Discovery subscription, you can activate it manually if desired. See Manually Activating Ansys Discovery Applications.

Additional troubleshooting information may be available in the following locations:

Ansys Cloud Forum: https://cloudforum.ansys.com/
Ansys Discovery Forum: https://discoveryforum.ansys.com
You can also access the Ansys Discovery Forum from the user drop-down menu in the Ansys Account portal.