Getting Help

There are several resources you may find helpful when using SpaceClaim.

• Online help

  Detailed tooltips are provided for each tool within SpaceClaim. You may find that a careful reading of the tooltip provides all the information you need to use the tool.

  If you need more information, click in the tab bar or press F1 while the tooltip is open to display the online help for the tool. The online help provides step-by-step instructions, animations, and examples.

• Customer support

  SpaceClaim is committed to providing you with every opportunity to communicate directly with us so you benefit by helping us continuously improve our products, services, and build our growing community. We want to help you apply SpaceClaim efficiently to solve your product development problems.

  SpaceClaim's annual lease license includes subscription services, so you can be confident that you will always have access to expert technical resources and the latest software. Subscription services provide the latest product releases and upgrades, direct access to SpaceClaim technical resources via phone, email, and chat, and personalized access to our customer portal.

  When contacting customer support, the following information may be needed to properly diagnose your issue:

  • SpaceClaim version number

  • Environment details (operating system, hardware, graphics card)

  • Brief description of your issue

  • Detailed steps to reproduce the issue

  • Related files (journal files, data files)

  Gathering this information before contacting customer support could help in finding a resolution more quickly.