The Ansys Icepak support engineers can help you to plan your modeling projects and to overcome any difficulties you encounter while using Ansys Icepak. If you encounter difficulties we invite you to call your support engineer for assistance. However, there are a few things that we encourage you to do before calling:
Read the sections of the manual containing information on the options you are trying to use.
Recall the exact steps you were following that led up to and caused the problem.
Write down the exact error message that appeared, if any.
For particularly difficult problems, package up the project in which the problem occurred (see Packing and Unpacking Model Files for instructions) and send it to your support engineer. This is the best source that we can use to reproduce the problem and thereby help to identify the cause.