Troubleshooting installation & setup

This section contains the following topics:

Backup files and installation log files
Log files that may help you troubleshoot issues with your Granta MI system are located in the following folders.
Error on opening the Explore application
The following error on opening the Explore app after installation indicates that required SSL certificate configuration has not been completed.
Granta MI Service cannot access configuration data
If MI Server is running under the LocalSystem account, ensure that LocalSystem can access the MI Pro configuration data in SQL Server.

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