Granta MI system requirements

‘Certified’ and ‘Supported’ configurations

Configurations are referred to as either certified or supported.

Certified

A full set of functional regression tests have been run on this configuration.

Supported

Some tests have been run on this configuration, and it is a configuration for which Ansys would investigate issues and, where possible, provide fixes.

Our general support policy is to make every effort possible to get the software working in the environment in which it has been deployed, irrespective of whether it has been certified for or tested in that type of environment. However, if a reported issue appears to be due to the environment in which the software is running rather than a fault with the software itself (that is the fault cannot be reproduced in a certified environment), then it may not be possible to resolve the issue and any attempt to do so may require extended reciprocal support from the customer’s IT organization, and fees may be payable.