Getting Help from Ansys Technical Support
For information about Ansys Technical Support, go to the Ansys corporate support Web site (http://www.ansys.com/Support), or contact your Ansys account manager.
Email can work well for technical support. All Twin Builder software files are ASCII text and can be sent conveniently by email. When reporting difficulties, it is extremely helpful to include very specific information about what steps were taken or what stages the simulation reached. This allows more rapid and effective debugging.
Provide the following information when you contact us:
- Your name and affiliation.
- Serial number, version number, and the name of Ansys Electromagnetics software.
- The type of hardware and operating system you are using.
- A description of what happened and what you were doing when the problem occurred.
- The exact wording of any messages that appeared on the screen.